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LiveTime Learning On-demand

Appraisals

Preparing appraisals (for appraisers)

MA1

Managing difficult appraisals

MA2

Running remote appraisals

MA3

Make the most of YOUR appraisal

MA4

Assertiveness

How to be more assertive

CA1

Assertiveness styles

CA2

Building self-esteem and assertiveness

CA3

Being assertive with managers

CA4

Effective staff conversations

CA5

Communicating

Effective use of your voice

CC1

How to come across confidently

CC2

Improving your phone technique

CC3

Controlling your emails

CC4

Customer Service

Introduction to customer service

BC1

Customer service essentials 1

BC2

Customer service essentials 2

BC3

Handling difficult customers 1

BC4

Handling difficult customers 2

BC5

Managing clients

BC6

Finance For Non-Financial Managers

Fundamentals of finance

BF1

Deciphering financial terminology

BF2

How to read P&L statements

BF3

How to read a Balance Sheet

BF4

How to understand cash-flow

BF5

Net Present Value and project investment

BF6

5 tips to make your Financial Director happy

BF7

Presenting finance and numbers

BF8

Influencing and Persuading

Techniques for persuading people

CI1

Influencing essentials

CI2

Influencing people above you

CI3

Handling conflict

CI4

Interview Skills

Making the most of your CV (1)

BI1

Making the most of your CV (2)

BI2

Making an impact at interview

BI3

Handling difficult interview questions

BI4

Winning interview technique

BI5

Second / final interviews

BI6

Leadership

Leaders, born or made?

ML1

A simple approach to leading teams

ML2

What people want from a leader

ML3

Leading in times of change

ML4

Motivating your people

ML5

Managing People

Setting objectives that work

MM1

Giving feedback

MM2

Negative feedback that works

MM3

Handling difficult staff

MM4

Developing your people

MM5

Introduction to coaching

MM6

Developing coaching technique

MM7

Taking on a management role

MM8

Meetings

Running meetings

BM1

Make a better impact in meetings

BM2

Chairing meetings

BM3

Reaching agreements in meetings

BM4

Minute-taking

BM5

Negotiating

Negotiating. Before you even start…

CN1

How to approach negotiations

CN2

Negotiating from a position of weakness

CN3

Handling the three types of negotiator

CN4

Reaching agreement in negotiations

CN5

Handling tough negotiators

CN6

People Skills

Questioning techniques

CP-S1

Be a better listener

CP-S2

Making people feel good

CP-S3

Understanding empathy

CP-S4

Personal Impact

Maximise your impact at work

CP-I1

How to come across better

CP-I2

Network planning

CP-I3

Presentation Skills

Making presentations make sense

CP1

Delivering excellent presentations

CP2

Handling questions during presentations

CP3

Presenting to large groups

CP4

Using body language when presenting

CP5

Presentation skills: Tips on using your voice

CP6

Presentation skills: How to manage nerves

CP7

Problem-Solving

Problem solving: identifying the problem

BP1

Problem solving: creative thinking

BP2

Problem solving: decision-making

BP3

Avoiding thinking errors at work

BP4

Project Management

Introduction to project management

BP-M1

Project planning

BP-M2

Project roles and responsibilities

BP-M3

Understanding and using RACI matrices

BP-M4

Understanding and using GANTT charts

BP-M5

Delegating project work

BP-M6

Monitoring projects and managing change

BP-M7

Recruitment and Inductions

Introduction to recruiting

MR1

Recruitment Interviewing 1

MR2

Recruitment Interviewing 2

MR3

Stress and Well-Being

Managing workplace stress (1)

CS1

Managing workplace stress (2)

CS2

Managing stress and change

CS3

Stress and happiness

CS4

Personal resilience; how to build it

CS5

Time Management

Plan your time

BT1

How to stop running out of time

BT2

Structuring your work time

BT3

Managing time stealers

BT4

Lightening your workload

BT5

Be more productive

BT6

Understanding People

Reading people – identifying types

MU1

Handling ‘driver’ types

MU2

Handling ‘amiable’ types

MU3

Handling ‘analytical’ types

MU4

Handling ‘expressive’ types

MU5

Managing all four types

MU6

Writing Skills

How to write better

CW1

Writing persuasively

CW2

Improve your grammar

CW3

Punctuation and style

CW4

Report writing

CW5

Making your writing more readable

CW6

Proofreading

CW7